From small startups to major enterprises, companies of all sizes can benefit from international expansion, or operating their business in new countries.
But expanding across borders is no easy task, especially for smaller and medium-sized businesses. Even major enterprises lack the in-depth local knowledge of a new country’s market, including hiring practices, marketing strategies, and product-market fit.
To successfully enter an overseas market and grow your business presence, you will need to create an international business expansion plan that both meets your organization’s specific needs and takes into account the new market. Otherwise, you risk sinking valuable investment capital and slowing long-term growth.
Today, global expansion enables companies to hire top tech talent, expand their customer base, diversify their market presence, and make a positive impact on an international scale. International expansion will give you more business opportunities abroad, if performed correctly.
Every company goes global for unique reasons. Global expansion can mean mergers and acquisitions, branch spinoffs, remote work, hiring across borders with an EOR (employer of record) service like Via, and much more. At some point or another, almost every scaling company will expand internationally. You will base your global expansion strategy on your business’s unique situation.
Expanding internationally means something different for every company. Large corporations and major enterprises might want to start selling their products or services in a new market because they see an opportunity to win customers and beat out the competition. Small businesses and scaling startups, on the other hand, are running on more agile business models, which means they probably are looking to mitigate risks by testing out the new market.
As a business, you will need to set your budget by asking yourself the following:
Do I need local legal, accounting, and employment experts?
Will the organization need to build a human resources team?
Are we looking to hire talent across borders?
How important is our brand abroad?
Who is our target audience?
If your goal is to grow your customer base, then establishing a subsidiary, branch, or entity in a new country might make sense.
Companies launching physical products and services into a new local market, on the other hand, will almost always need a physical presence as well as a way to understand cultural differences.
For companies looking to open up their talent pool and hire employees in a new country quickly, partnering with an EOR service provider like Via makes more sense than going through the process of opening an entity. Having an EOR guide you through the hiring process is the fastest path towards new business opportunities and success.
When it comes to selling products and services, what works in one country might completely fail in another. This is why you need market research before building your global expansion strategy. You will need to segment and analyze your market abroad to understand your prospective customers. Understanding consumer attitudes and cultural nuances is crucial for developing a marketing strategy and building brand awareness. What are their values? How much are they willing to spend on your product or services? Do your products and services align with the proposed value?
Some businesses plan to expand into certain overseas markets because none of their competitors have a presence there. However, being the first business of its kind in a new market can actually prove more difficult, since you won’t be able to establish clear benchmarks, or understand if there is even a market for your products or services. What sells easily in the US or Canada might have no buyers in Mexico or Brazil.
You’ll also need to keep up with international affairs and the socio-political landscape. How is Brexit, the war in Ukraine, and the energy crisis in the EU impacting those regions? For this reason, it might be better to test one or more markets by region (Latin America, for instance).
If you’re entering a new market with competition, then you can perform a more robust gap analysis to determine what your competitors are already doing, and what types of services and products customers are looking for. You will need to set KPIs in each country, re-envision your local PR strategy to match the new market’s culture, and determine your specific position.
Most importantly, you will want to keep in mind the overall economic forces in the country. Is there a recession? How is inflation impacting overall consumer trends? Are there other resources you will need for your global expansion strategy? Is there anything else you need to consider?
Many companies are struggling while expanding abroad because they don’t make data-backed decisions or set clear quantitative goals.
One of the biggest challenges for expanding businesses is localizing their services, marketing, and employment benefits for the new market. Many businesses think they can take the same approach towards expanding in each new market, but this is simply not the case.
If you’re expanding into a new country, you will need to modify your website and marketing strategy for the new market. US-based companies expanding in Brazil, for instance, will need to translate their website and marketing materials into Portuguese.
For businesses looking to hire employees in new target countries, localizing compensation and benefits packages is essential. This means paying employees in the local currency and offering in-country benefits. The process of navigating local benefits is complicated, which is why many companies partner with an EOR like Via to care for their employees.
As your business expands internationally, you will need to make sure that your company maintains compliance. Otherwise, you might find yourself facing lengthy lawsuits, costly fines, or even a suspension of your business license.
Establishing a physical presence by navigating local laws and regulations. If you decide to open an entity, subsidiary, or branch, you will probably need to set up a local bank account, lease a physical office, and register your business with local government institutions, such as social security. This whole process can take months. For this reason, employers looking to hire talent or simply test markets can streamline the process by partnering with an EOR service.
Maintaining corporate records. Each country has their own laws and regulations for operating a business. Depending on local and federal jurisdictions, you will need to carefully file paperwork or otherwise face legal penalties.
Setting up global payroll, compensation, and benefits solutions. To remain compliant in most countries, you will need to pay your employees in the local currency and offer them government mandated benefits. For this reason, many companies partner with an EOR or PEO service to streamline their HR processes.
Applying for local certifications, patents, and trademark reviews. Each country has its own requirements, and completing the necessary paperwork can take months, or even years.
Maintaining privacy and security. Companies that expand globally need to maintain compliance with data regulations such as GDPR. This means investing in secure tools for document sharing, IT, and end-to-end encryption, as well as partnering with vendors that respect employee and customer privacy. You will also want to work with human resources specialists or an EOR to ensure that your employment contracts safeguard IP/intellectual property protections across borders.
Timing. Expanding at the right time can help you develop a good brand perception and improve your overall positioning, while building your business in a new target market at the wrong time can lead to thousands–or even millions–of wasted capital.
Creating new organizational hierarchies and building global management. You will have new employees to hire and classify.
Covid-19 drastically changed the way people worked. As employees were sent home in the beginning of 2020, many US-based companies realized they could start hiring new employees regardless of where they were located geographically.
Maybe you want to build a sales team that understands the local culture in a new country, hire employees with a robust network in another country, or build a customer support team in another time zone. Remote work has made going global more important than ever before.
Some companies took the remote work revolution as an opportunity to start recruiting new talent across borders. The Great Resignation ignited a fight for top tech talent in the United States, leaving many companies scrambling to find top engineers, content strategists, marketers, data analysts, designers, and developers. The larger the global talent pool, the better chance you will find teammates with niche skills.
While companies were able to identify top talent in new countries, many of them did not have the infrastructure in place to hire, pay, and care for full-time employees or even contractors.
Covid-19 also led to a boom in eCommerce and expanded customer bases, especially for digital services. The digital-first age has also made it easier to soft launch your product into a new market. Still, selling your products in a new country means doubling down on quality assurance, building out a cost-effective product production system, and understanding the changing needs of your customer base.
For companies planning to expand globally, ensuring that your growth strategy is sustainable (and hence scalable) is a must. Building out a presence in a new market can be costly, so you will want to choose the path that mitigates risks while keeping in mind your resources, timelines, and access to capital.
Before making a decision, you should perform an audit to determine what your organization will need in 1 month, in 6 months, in 1 year, and beyond. Many companies perform a SWOT analysis to determine their sales and revenue potential, businesses strengths and weaknesses, and potential threats from the competition.
Once the audit is complete and the roadmap established, you can set your budget and begin creating a business operations model by determining your immediate HR needs and business mode of entry.
If you’re looking to hire multiple people, sell products in the country, or expand in a specific region over a long period of time, establishing an entity, subsidiary, or a branch makes sense. This method will require setting up a human resources team, payroll, accounting, IT, legal, and other functions. This process can take up to a year, which doesn’t make it a great option for businesses looking to hire new talent quickly–for this, you should consider partnering with an EOR service like Via.
Companies want to hire employees abroad, but are unsure of how to navigate the local human resources process. Via makes hiring international talent seamless. With our-easy-to-use platform, Via manages the local HR processes for global employment such as work visas and permits, benefits, payroll, background checks, and more. Our team of local labor lawyers and on-the-ground experts ensure that your company remains compliant while expanding abroad. As your employer-or-record/entity, Via assumes responsibility for employment liability, so that you can focus on what matters: recruiting and managing your team.
With Via’s transparent pricing, you can pay full-time employees or contractors across borders with no hidden set-up fees, no foreign exchange or transaction fees, and no minimums–start with 1 employee and scale up at your own pace. You can get started in 1-2 business days.
No matter what approach you take, forming strategic partnerships abroad, from partnering with an EOR to acquiring or merging with a foreign business, is crucial for your international business expansion strategy. At the same time, you will want to keep your expansion team as lean as possible to avoid wasted resources, sunk costs, and delays from too much bureaucracy.
Expanding abroad will come with its own challenges, so you will need to adapt quickly and restructure your international corporate organization around new global objectives.
Most companies, and especially startups, are used to putting out fires in their country. While expanding abroad, that approach simply won’t cut it.